Delivery, Cancellation and Refund Terms

Delivery

Your order is prepared once payment is confirmed and shipped with the carrier and within the period stated in the order summary. The statutory maximum delivery period is 30 days. The tracking number is sent by email. The shipping charge and any free-shipping condition are stated in the order summary.

For services such as installation, consulting or software, “delivery” means performance on the date and to the scope stated in the order summary; on-site installations are scheduled together with you.

If the package is damaged on delivery, please do not accept it; have the carrier draw up a report and let us know. The product is then replaced free of charge.

Order cancellation

Before your order is handed to the carrier you can cancel it free of charge by writing to info@agrirossa.com or calling +90 546 551 9905. The amount paid is refunded to the same payment method within 14 days. For orders already shipped, the withdrawal process below applies.

Right of withdrawal (14 days)

You may withdraw from the purchase without giving any reason within 14 days of receiving the product. Simply send an email quoting your order number; we confirm your request and give you the return address.

The product must be sent back within 10 days of our confirmation, unused and in resalable condition, in its original packaging with the invoice and all accessories. For withdrawal returns, the return shipping cost is covered by us when you use the contracted carrier we name; if you choose a different carrier, the cost is yours.

Products and services that cannot be returned

Under Article 15 of the Distance Contracts Regulation the right of withdrawal does not apply to: products made or personalised to your measurements, project or needs; services whose performance began with your approval before the withdrawal period expired (e.g. an installation or consulting engagement already started); products unsuitable for return for health or hygiene reasons once unsealed; and intangible goods delivered instantly by electronic means (e.g. licence keys, digital content).

Refunds

Once the returned product reaches us and is checked — and in any case within 14 days of receiving your withdrawal notice — the product price and, if you paid it, the original delivery charge are refunded to the payment method you used (card or bank account). Card refunds may take a few business days to appear, depending on your bank.

Defective products and warranty

If the product you receive is defective, you may exercise your rights under Law No. 6502 (free repair, replacement with a non-defective equivalent, price reduction or rescission). Products with a manufacturer’s warranty come with their warranty certificate; for faults covered by warranty, just contact us and we handle the process on your behalf.

Contact

For delivery, cancellation and return requests: info@agrirossa.com · +90 546 551 9905 · Agrirossa Mühendislik Ziraat Enerji İthalat İhracat Turizm ve Teknolojik Danışmanlık A.Ş., Erzene Mah. Ankara Cad. Ebiltem Blok No: 172/14, Bornova / İzmir, Türkiye