Distance Sales Agreement

Article 1 — Parties

SELLER: Agrirossa Mühendislik Ziraat Enerji İthalat İhracat Turizm ve Teknolojik Danışmanlık A.Ş. · Address: Erzene Mah. Ankara Cad. Ebiltem Blok No: 172/14, Bornova / İzmir, Türkiye · Email: info@agrirossa.com · Phone: +90 546 551 9905

BUYER: the natural or legal person whose name/company name, delivery and billing address, email and phone number are stated in the order form. The Buyer confirms that the information given when ordering is accurate.

Article 2 — Subject and legal basis

This agreement sets out the parties’ rights and obligations regarding the sale and delivery of the product or service ordered electronically by the Buyer on agrirossa.com, whose characteristics and price are stated in the order summary, in accordance with the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

The Buyer declares having read and electronically accepted this agreement and the pre-contractual information form before confirming the order.

Article 3 — Product/service and price

The type, quantity and essential features of the product or service, the sale price including all taxes, the delivery (shipping) charge and the payment method are stated in the order summary and in the order confirmation emailed to the Buyer; this information forms an integral part of the agreement. The price in the order summary is valid as of the order date.

Article 4 — Payment

Payment is made by credit card, debit card or bank transfer. Card payments are taken through a licensed payment institution’s secure (SSL-encrypted) infrastructure; card details are never seen or stored by the Seller. For bank transfers, the order is confirmed once the amount reaches the Seller’s account.

In the event of unlawful use of a card by someone other than the cardholder, the Buyer applies to their bank in accordance with the applicable legislation and bank procedures.

Article 5 — Delivery

Products are delivered to the Buyer’s stated delivery address by the carrier named in the order summary, within the promised period and in any case within 30 days of the order. Services are performed on the date and to the scope stated in the order summary. The delivery period and shipping charge are as stated in the order summary; where “free shipping” is indicated, the charge is borne by the Seller.

If the product is out of stock or in case of force majeure, the Seller informs the Buyer immediately; the Buyer may cancel the order and request a refund of the amount paid within 14 days.

Article 6 — Right of withdrawal

The Buyer has the right to withdraw from the agreement within 14 days of receiving the goods (or, for services, of concluding the agreement) without giving any reason and without penalty. The withdrawal notice is sent to the Seller by email or in writing within that period; the Seller confirms receipt to the Buyer.

On withdrawal, the product is returned to the Seller within 10 days, unused and in resalable condition, with its invoice and all accessories. The Seller refunds the product price and any delivery costs within 14 days of receiving the withdrawal notice, using the same payment method the Buyer used.

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for goods prepared to the Buyer’s specifications or personal needs (made to measure or to project), services whose performance began with the Buyer’s approval before the withdrawal period expired, and products whose packaging has been opened and which are unsuitable for return for health or hygiene reasons.

Article 7 — Defective goods and warranty

Packages that appear damaged on delivery should be refused and returned to the carrier with a written report. For defective goods the Buyer may exercise the optional rights under Article 11 of Law No. 6502 (repair, replacement, price reduction or rescission). Where a manufacturer’s warranty applies, the warranty certificate is delivered with the product.

Article 8 — Dispute resolution

Disputes arising from this agreement are referred to the Consumer Arbitration Committees of the Buyer’s or Seller’s place of residence within the monetary limits set annually by the Turkish Ministry of Trade, and to the Consumer Courts above those limits. Mandatory consumer protection rules of the Buyer’s country of residence remain unaffected where applicable.

Article 9 — Entry into force

This agreement enters into force when the Buyer confirms the order electronically and completes payment. The agreement and order summary are sent to the Buyer’s email address and kept by the Seller for the statutory period.